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| DOI | 10.12720/jait.15.3.435-445 |
| WhatsApp-Based Cloud Service Chatbot Application for Emergencies or Disasters | |
| 发表日期 | 2024 |
| ISSN | 1798-2340 |
| 起始页码 | 15 |
| 结束页码 | 3 |
| 卷号 | 15期号:3 |
| 英文摘要 | Climate change and its effects have led to the presence of disruptive and dynamic climate events. Piura is geographically the most affected region of Peru by the El Nino phenomenon. The limited technological means of communication between the local authority and the community have generated decisions that are not very acceptable to the population. The purpose of the study was to develop a Chatbot focused on WhatsApp, ManyChat, and Google Sheets services to facilitate the referral and consultation of relevant information in emergency or disaster situations considering the particularities and limitations of the population of Piura, Peru. To achieve this objective, the following phrases were proposed: (1) defining and establishing the types of conversations using a logical, intuitive, and friendly approach; (2) designing and implementing the specific functionalities required by users to send and consult information through the Whatsapp platform service; and 3) evaluating and refining the Chatbot in terms of its effectiveness and acceptance during emergency or disaster situations. The results highlight the solution as a digital alternative that improves communication and coordination during emergency or disaster in Piura. The Chatbot optimizes incident management and provides efficient responses to users with acceptable levels of satisfaction. |
| 英文关键词 | population; emergency; disaster; alert system; chatbot |
| 语种 | 英语 |
| WOS研究方向 | Computer Science |
| WOS类目 | Computer Science, Information Systems ; Computer Science, Interdisciplinary Applications |
| WOS记录号 | WOS:001199846700012 |
| 来源期刊 | JOURNAL OF ADVANCES IN INFORMATION TECHNOLOGY
 |
| 文献类型 | 期刊论文 |
| 条目标识符 | http://gcip.llas.ac.cn/handle/2XKMVOVA/293321 |
| 作者单位 | Universidad Cesar Vallejo; Universidad Nacional de Piura |
| 推荐引用方式 GB/T 7714 | . WhatsApp-Based Cloud Service Chatbot Application for Emergencies or Disasters[J],2024,15(3). |
| APA | (2024).WhatsApp-Based Cloud Service Chatbot Application for Emergencies or Disasters.JOURNAL OF ADVANCES IN INFORMATION TECHNOLOGY,15(3). |
| MLA | "WhatsApp-Based Cloud Service Chatbot Application for Emergencies or Disasters".JOURNAL OF ADVANCES IN INFORMATION TECHNOLOGY 15.3(2024). |
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